FAQ's - Terms & Conditions
PAYMENTS
After we have received the completed booking form, we will email you instructions on how to make the necessary deposit (on average 25% of total). We ask you to do this within 2 days after which Italy-Accom has the right to cancel the booking. If you have difficulties with making the payment within 2 days, please contact your sales consultant to request an extension. Along with the deposit required, terms and conditions must be agreed to and credit card details must be supplied. For Last Minute bookings (arriving within 30 day from booking date) the deposit corresponds to 100% of the rental.
ACCEPTED METHODS OF PAYMENT
Credit card - Bank transfer
SECURITY DEPOSIT
A security deposit may be required in those properties where there are a number of valuables the proprietor wishes to protect. Those properties that require a cash security deposit clearly state it on the property description page and again on the voucher. The security deposit is paid for on arrival in cash and returned to the Client at check out after a verification of eventual damage or breakage that may occur during your stay. In cases where no security deposit is required and excesive damages are incurred due to the negligence of the client, the amount will be debited from the client's credit card.
CANCELLATION POLICY
The cancellation of a booking on the part of the client, for whatever reason, must reach Italy-Accom in writing and will incur the following cancellation charges:
60 plus days prior to the arrival date - the deposit is refunded to the client less a 25% cancellation fee
59 - 45 days prior to the arrival date - 50% of the total rentals is charged
44 - 0 days prior to the arrival date - 100% of the total rental is charged
BOOKING AMENDMENTS
Once a booking has been confirmed, any changes made to a booking will carry a service fee of Euro 25.00.
CODE OF BEHAVIOUR
Clients are held to respect the property and the traditions of the location. If the clients or their party fail to behave in a civilised and decent manner, the owner or his representative has the right to ask the party to leave the property immediatley and before the departure date schedules and has the right to deduct the sum of any damage incurred from the security deposit or from the client's provided credit card, in addition to cleaning fees. In this case the client loses all rights to any reimbursement of rental costs.
COMPLAINTS - RESPONSIBILITY
The descriptions of the properties on the Italy-Accom website are accurate and made in good faith. Italy-Accom declines any responsibility for alterations carried out by the owner without informing Italy-Accom. Above all, if the client has cause for complaint, the client should inform Italy-Accom on the day of arrival on +39 06 36001394 - this phone number has a voicemail that is checked throughout evenings and weekends. The client must give Italy-Accom the time necessary to verify the complaint and possible responsibility and to resolve the problem. In the absence of the above mentioned procedure and without the authorization of Italy-Accom, clients who leave the rental property before the scheduled departure, will lose any right reimbursement of rental costs or compensation of any kind. No complaint can be considered and no refund will be paid unless this procedure is observed within the time limit stated above or after departure from the property. The following events do not constitiure grounds for complaints: acts of god, the presence of insects or animals typical to the area that may provke possible stings or bites, interruptions of the power supply, if the problem is caused by the supplier or by unforseen events. Properties offered are characteristic accomodations, without any recognized international standard, and reflect the personal taste of the owner and the local traditions, especially in their style, design and furnishings. Any possible small disadvantages that derive from the above-mentioned causes cannot be accepted as reason for complaint.
AMOUNT OF PEOPLE
The number of persons occupying the property may under no circumstances exceed that specifically agreed at the time of the reservation and that appears on your voucher.
UTILITIES
Utility costs in Italy are very high, therefore some apartment owners charge for electricity in summer to cover air conditioning and gas in winter to cover heating. If this fee is not included in the nightly rental rate, it will be clearly specified on the property description page.
VOUCHERS
Once we receive your deposit we will email a voucher which you are required to print and carry with you. The voucher contains important information such as property address, contact details, amount paid and balance due on arrival. Vouchers are sent in pdf format as an attachment, if you do not receive your voucher within 3 days of payment, you must contact your consultant by email or request a >call back so we can arrange for a voucher to be re-sent in a different format.
ARRIVAL INFORMATION
The client will inform Italy-Accom in writing of the estimated time of arrival to the property as well as the mode of transport being used and flight and trains numbers at least 7 days prior to the arrival date.
CHECK IN TIME
Clients may check in to their booked property between 2 pm and 9 pm. For arrivals after 9 pm, properties carry a late check in fee of Euro 25 to be paid directly to the representative who hands over the keys. If an early check in is required by the client, the property must be booked for the previous day to the arrival date.
CHECK OUT TIME
Check out time is 10am in Venice and 10:30 am in all other locations. This will be discussed with the representative when you check in. If the client requires a late check out, the client must book the apartment for the day following their actual departure date.
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